FAQS
Sprint Phone Questions
- My phone isn't working?
If you have a technical problem with your please call Sprint Technical support at 800-927-2199 and select Option 3.
Sprint may ask you for a PIN. Just tell them you are a Connected Home Care employee and our account does not require you provide one.
If you are not able to resolve your phone issue with Sprint Technical support please email phones@connectedhomecare.com with your issue.
- How do I complete porting my old number to my new phone?
Transferring your number to a new Sprint Phone.
To finish the process, complete the following steps:
1. Power Off your device.
2. Using a different phone from the one you are porting, dial 866-437-1818.
3. When asked for your phone number, enter the porting number - ###-###-####
4. When asked for the pass code, enter Billing Zip Code - 01742
5. You will then get a message stating that your port will complete within 15 minutes, however it will complete when the call completes so you really don't have to wait.
6. Just wait a couple minutes after this message and then turn the new Sprint device on.
*If the phone number/passcode are entered incorrectly or there is not a confirmed port in request for the phone number entered then the call will route to Sprint Care.
Please HANG UP and repeat steps 1-6 above.
YOU MUST CALL SEPARATELY for each phone number being ported.
If you experience any problems please call Sprint Technical Support at 800-927-2199 and select Option 3.
- How do I cancel a line?
If you would like to cancel a line please complete the Cancel Line Form.
Client Emergency
- What are your business hours?Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
- How do I renew my subscription?Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
- Where is your main office?Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
- Is there a discount for family members?Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
Call The Office When
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- How do I renew my subscription?Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
- Where is your main office?Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
- Is there a discount for family members?Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
Your Schedule
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- How do I renew my subscription?Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
- Where is your main office?Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
- Is there a discount for family members?Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
Technology & How-To's
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- Where is your main office?Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
- Is there a discount for family members?Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
Payroll
- What type of payment methods do you accept?Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
- Can I get a full refund?Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
- I can’t find my original receipt. What should I do?Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
- What is your return policy?Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
