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iSolved Employee Self-Service User's Guide

July 22, 2022

The recruiting and payroll departments have noticed that quite a few employees have been having issues accessing their iSolved accounts. Because of this, I felt it necessary to send out this email with some useful information regarding iSolved.


The Employee Self-Service User's Guide has been emailed to you. It's a lengthy 21 pages long, so here are some specific pages you should review, especially if you are having issues accessing your account:

  • Pages 3-7 are helpful with the registration process and the first time you log into your account.
  • Pages 13-15 are helpful with viewing your pay stubs, tax forms, etc.
  • Pages 16-17 are helpful regarding benefits.
  • Pages 17-19 are helpful with updating your address, phone number, tax exemption status, etc.


Each Friday, payroll will go through the list of employees who have not registered with iSolved and send out a registration email to all of them. This email has the link to register your iSolved account. The link is only good for 72 hrs, so if that time has passed, you will need to wait until the following Friday to use the new link to register.


After you have registered, you will need to use one of the two iSolved websites to log in and access your account. iSolved/MassPay do not have an app for our employees to use, so this is the only way to access your account:

Your username will always be your email address.


If you have any further questions, please feel free to reach out to the payroll and recruiting departments.


See below for individual pages from the iSolved User Guide:

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